Privacy Policy

This policy explains how Flight Way (SMC-PVT) Ltd ("Flight Way", "we", "us") handles information through the Flight Way B2B agent app and portal. It applies to travel agents, their authorised users, and passenger information submitted for bookings.

Information we collect

• Agent account and business details, including name, agency name, address, email, phone number, logo, login and account-status information.
• Booking and passenger details required to quote, reserve and service travel, including names, dates of birth, passport details, itineraries, ticket numbers and booking references.
• Optional passport images selected for scanning. The image is sent securely to extract booking details; users review the result before booking.
• Trade Market posts, requirements, contact reveals, reports and uploaded media when those features are used.
• Transaction, balance, invoice, refund and audit records needed to operate the agent account and maintain financial records.
• Technical and security information such as login times, request logs, device/browser basics and error information. The Android app itself requests Internet access only.

We do not store full payment-card numbers. Payments, where offered, are handled by the relevant payment provider.

How we use information

• Authenticate and administer agent accounts.
• Search, create, issue, manage and support travel bookings.
• Provide balances, transaction records, group inventory and Trade Market features.
• Detect fraud, prevent abuse, secure the service and meet legal or regulatory obligations.
• Respond to support, privacy and account-deletion requests.

Sharing and processors

We share only the information needed for the relevant service with airlines, hotels, reservation and travel technology providers, payment providers, cloud hosting/storage, email and communications providers, and professional or government authorities where legally required. If a user affirmatively chooses optional passport scanning, the selected image is processed through Flight Way's backend and OpenAI to extract passenger fields. Manual entry remains available. We do not sell personal information or use it for third-party advertising.

Security

We use encrypted network connections, authenticated access, role restrictions, private storage controls, audit records and operational access controls. No system is completely risk-free; report a suspected security or privacy issue to the contact below.

Retention and deletion

Agent profile, authentication and other account data is kept while the account is active and is deleted or anonymised after a verified deletion request approved and processed by a Flight Way Super Admin, unless it must be retained for security, fraud prevention, dispute handling or legal compliance.

Booking, passenger and required financial records are retained for five years from the relevant booking or transaction date for legal, fraud-prevention and business-record obligations. Access is restricted during this period; after it ends, the records are deleted or anonymised according to our operational schedule. Backup copies expire through the normal backup rotation.

Request deletion of your Flight Way B2B account and associated data.

Your choices

You may ask to access, correct or delete your account data. Some requests require identity verification. A deletion request does not erase records that must be retained for the five-year period described above, but those records will no longer be used to operate an active account.

Contact

Flight Way (SMC-PVT) Ltd, Islamabad, Pakistan

Email: support@flightway.pk